Tech-enabled cross dock & last mile solution for B2C sales channel

Project Description

About the Customer

One of the leading processors of household consumer products, including essentials to office supplies.

Customer challenges and requirements

The customer has been facing difficulties in managing their deliveries in time-sensitive and a cost-effective way. For which, they were looking for a logistics service provider with a PAN India network who could help them in:

  • Last mile deliveries to online marketplaces within 24 hours of receipt of delivery slots
  • Reducing defaulting on missing time slot for deliveries to the online marketplaces
  • Order cancellations, penalties and detention charges due to missing time slots for deliveries
  • Reducing vehicle requirement and overall transportation charges

How we fulfilled it?

  • Identified the location close to the market and set up a dedicated area for cross- dock services where goods could be stored for a shorter period of time i.e. less than 10 days
  • Designed time-definite FTL solution for movement of products from manufacturing plant to the local cross-dock locations
  • Segregated stock at local facilities by purchase order and prepared for last mile delivery
  • Last mile delivery solution from Holisol’s local facility to the warehouses of online marketplaces based on their appointment time within 6 hours
  • Took care of the returns from their end customer to our FC and then back to the customer’s warehouse
  • Implemented TMS (Transportation Management System) for
    • Better visibility and transparency of daily vehicle movement
    • Tracking timely delivery to their end customer

Benefits to the customer

  • +150 appointments of online marketplaces served with 100% on-time in full delivery (OTIF) which earlier was 50%
  • 100% reduction in penalties & cancellations on account of timely & full deliveries

For more information contact us at- [email protected]

Project Details

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